How To Cause Customer-Centricity By Shaping The Work Context (Part 1 of 3)
The Challenge Imagine that you are the CEO of InterLodge. You face a big problem: your share price has been falling for some time. You need to do something to deal with the issues of high costs and low...
View ArticleHow To Cause Customer-Centricity By Shaping The Work Context (Part 3 of 3)
This conversation follows on from where the previous conversation left off. Specifically, I intend to share with you the theory behind the shaping the work context approach to changes organisational...
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